PariMatch Support Service
For PariMatch users, the support service is a way to solve problems that arise when using the bookmaker’s website.
Most often, players contact support with the following problems:
- Difficulties with performing verification: the verification code is not received, difficulties with verifying the uploaded documents;
- Failures during financial transactions, receiving bonuses;
- The site is unavailable;
- Rejection of beta, inability to activate payment systems;
- Difficulties with creating an account, authorizing on the website of the bookmaker’s office.
How to contact parimatch support?
At Pari Match, support contacts are listed on the official website. They are written at the bottom of the main page, in the “Help” section. In total, there are 3 main ways to contact technical support:
- Phone call.
- Writing a letter to e-mail.
- Submitting a request via live chat.
A feedback form is also available to authorized users. To submit a request through it, go to the “Info-Center” subsection (help.PariMatch.ru). A form will appear in which you need to enter:
- E-mail address;
- phone number;
- account ID;
- the subject of the request;
After entering the required data, click on the “Submit” button.
Customer contact number
In PariMatch, the phone numbers of the technical support hotline are different for different countries. So, Indian bettors need to call +447059761859.
Before dialing the phone of the PariMatch bookmaker’s office in India or another country, get ready to give answers to clarifying questions that a support employee may ask.
Clarifying questions allow you to identify the bettor, to make sure that the technical support worker is talking directly to the account owner.
Email for inquiries
If you cannot or do not want to make a phone call to PariMatch, please contact the support service via e-mail. Support letters should be sent to [email protected] For Indian bettors, the address is [email protected]
In the text of the letter, you must write a question, the answer to which you want to receive, or indicate information about the problem that has arisen. If necessary, attach screenshots or scanned copies of documents to the text part. To send a request, click on the e-mail address on the bookmaker’s website or enter it in the corresponding line of your mailbox.
Online chat on the site
You can also use the live chat to contact the support, located at the bottom right of the main page of the official website. Click on the “Have questions” button if you want to start a dialogue with a technical support worker.
A window will open in which you need to write your name, email address. In addition, you can log in using profiles in social networks “Facebook”, “Google +”. When you enter the text in the field, click on the “Start Chat” button. Technical support will provide you with a quick and constructive answer to your question.
How quickly does PariMatch respond to requests?
PariMatch technical support is the fastest to respond to user requests submitted via live chat.
The operator reads the received better’s request, collects the information necessary for the response, and then answers the player immediately in the chat. All this takes up to 10 minutes. The exact time for processing the request depends on the complexity of the problem the bettor has.
When calling the ParisMatch hotline in India or another country, the operator immediately advises the bettor on the issues that interest him. Sometimes the user will need to wait, staying on the line, while the support employee finds a solution to the problem.
Requests are processed the longest when submitting an application via PariMatch mail. The processing time is 1-3 days. Email is recommended if you want a lengthy response or solve a very difficult problem. In simpler situations, it is better to use the live chat or call the PariMatch hotline.